Shipping Policy
Please read our Shipping Policy carefully before placing an order.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it is handed off to our shipping partners and a tracking number is provided when available.
Shipping Time
Estimated delivery time is 5-7 business days, depending on your location and carrier conditions.
Please note:
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Shipping times are estimates, not guarantees
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Delays may occur due to customs, carrier issues, weather, or high demand
These factors are outside of our control.
Tracking Information
Tracking numbers are provided once available.
Tracking updates may take 24–72 hours to appear after shipment.
If tracking shows your order is in transit, this confirms the package is actively moving through the carrier network.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders delayed, returned, or lost due to:
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Incorrect or incomplete addresses
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Address changes requested after the order has shipped
Orders returned due to address errors are not eligible for refunds.
Lost or Delayed Packages
If your tracking shows the package as delivered, we are not responsible for lost or stolen packages.
If your order appears delayed:
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Please allow the full estimated delivery window
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Contact us if your order exceeds 20 business days from shipment
We will review the issue and assist where possible, but refunds are not guaranteed for shipping delays.
Customs & Duties
International orders may be subject to customs fees, duties, or taxes.
These charges are the responsibility of the customer and are non-refundable.
Refused or Returned Packages
Packages refused or returned to sender without authorization are not eligible for refunds.
Contact
For shipping-related questions, contact us at:
[snoozepup@icloud.com]