Return & Refund Policy
We stand behind the quality of our products. Please review our policy carefully before making a purchase.
Returns
We accept returns only for items that arrive damaged, defective, or incorrect.
Return requests must be submitted within 7 days of delivery.
To be eligible:
-
Item must be unused, unworn, and in original packaging
-
Proof of issue (clear photos or video) is required
Returns requested for reasons such as preference, sizing, or accidental orders are not eligible.
Returns sent without prior authorization will be refused.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [snoozepup@icloud.com] and include:
-
Order number
-
Clear photos or video showing the issue
Once verified, we will issue a replacement or refund at our discretion.
Refunds
Approved refunds are processed to the original payment method within 5–10 business days after approval.
We reserve the right to deny refunds if:
-
The item shows signs of use
-
The issue was not reported within the required timeframe
-
Insufficient proof is provided
Non-Refundable Items
The following items are final sale and not eligible for return or refund:
-
Items purchased during sales or promotions
-
Items damaged due to misuse, neglect, or normal wear
Shipping
-
Shipping fees are non-refundable
-
Customers are responsible for return shipping costs when applicable
Chargebacks & Disputes
Please contact us first before filing a chargeback or dispute. Fraudulent or abusive claims may result in account restrictions and refusal of future service.
Contact
For return or refund requests, contact us at:
[snoozepup@icloud.com]